Gold Shop – Order and delivery terms
Webshop
Jalonom Oy (business id 24065941) sells investment gold products to private persons of legal age in Finland.
Investment gold is free of VAT in Finland (VAT 43 a §).
The selling prices of VAT taxable products include VAT. We reserve the right to change prices and delivery fees. The products in the webshop are updated several times a minute according to gold world market price, the spot price.
How to order
Products are ordered from the webshop by moving them to the shopping cart and paying for the contents of the cart at the cashier. Customer information is handled confidentially, and the contact information given when placing the order will not be used for anything other than delivering the order and resolving any ambiguity related to it.
Permission for marketing will be requested separately. When you order from a webshop you are obliged to have familiarized and committed yourself to valid delivery terms.
Jalonom reserves the right to cancel the order if it is not possible to sell the products due to exceptional circumstances. These exceptional circumstances may include e.g. a system malfunction for which the product prices in the webshop no longer correlate with the actual price, problems of delivery – e.g. problems in availability of the products or a world market state of emergency which radically changes the gold price.
In case of a state of emergency, Jalonom will contact the customer, agree on new terms or return the paid amount to the customer in full.
Payment service provider
All data and money transfers are SSL-secured which means that no outsider is able to view your information. Payment transmission service and payment service provider is Paytrail Oyj (2122839-7) in co-operation with Finnish banks and credit institutions. The operation of the company is under surveillance by the Financial Supervisory Authority (Fiva).
Using the service will not require you to register or pay any extra fees. The receiver of the payment will appear as Paytrail Oyj on your bank statement or credit card bill and it will transfer the payment to the seller. Paytrail Oyj has a licence for payment transfers.
In case of complaint we ask you to contact in the first place the deliverer of the product.
Paytrail Oyj, business id: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
Tel: +358 207 181830
Confirmation of order and payment
After placing a successful order, you will receive a confirmation e-mail. In addition, you will receive a confirmation of payment from the payment transmission service you chose.
To receive a confirmation, you are required to provide an e-mail address when placing your order.
Method of and fees for delivery
The delivery fee is fixed at €14,88 regardless of the volume of the order. We deliver the orders to the nearest Matkahuolto agent or post office as registered mail that can be tracked with a tracking code.
Delivery time
Our normal delivery time in Finland is 1-7 days depending on the order and method of delivery. We are not liable for delays caused by force majeure or indirect harm caused by delays. Abnormal delivery times will be notified on the frontpage of the webshop.
Terms of exchange and return
Investment products don’t include a right to return or exchange.
Issues
If the product is lost or damaged in transport or it is not what you ordered, you should report the error within 7 days to Jalonom customer service by calling: +358 9 512 7298 or via e-mail to asiakaspalvelu@jalonom.fi and to the transportation company in question.
If the package was damaged in the post, you must make a complaint to the post office immediately.